Terms & Conditions
It is not R & G’s responsibility to remind you of your appointment. We ask you to arrive 5-10 minutes prior to your appointment. If you are late, we cannot guarantee we will still be able to do your service. If we can still do your service, time may be amended to suit, and you will be charged the original price. We aim to see all guests within 10 minutes of your appointment, as some services may run over, due to unforeseen circumstances.
Please be aware we cannot perform waxing on anyone under 16 years of age, and between 16-18years old will require a parent or guardian to be present during the treatment.
Prices can change without notice and all services are subject to availability.
Treatments: Due to the nature of some treatments, variations can occur depending on therapist.
We would also like make all guests aware that on occasions treatment products may transfer to the hair and scalp.
Offers: Offers are subject to availability and are often therapist specific. We have the right to refuse, amend or remove offers at any time.
Children: Due to our insurance policy we cannot allow under 16’s in the salon when they are not having a service. Please find adequate childcare before attending your appointment this is for peace of mind for you, your stylist/ therapist and our other guests.
Payments & Bookings: Advanced booking is highly recommended. Payments accepted are all credit and debit cards, (excluding Amex) cash and in date Gift Vouchers. We do not accept Cheques. Deposits or full up-front payment of some treatments may be required to secure some bookings.
Vouchers: Gift vouchers are available for any service or monitory amount and must be used within the expiry date stated. Lost or stolen Gift Vouchers will not be refunded and no cash alternatives are available. If the service exceeds the value of the voucher, then a further payment will be required.
Refunds: No refunds are given on products or vouchers. Guests are expected to ensure they are happy with the result of their service before leaving the premises, as refunds after leaving will not be given.
Cancellations: We require full payment for treatments over £30 on booking, which can be fully redeemed against your treatment on the day. We require 48 hours notice, for changes or cancellations for all services. If cancelled or changed within 24 hours of your appointment, a cancellation fee may be required before you can re-book or re-schedule your appointment and your payment (if any) may be affected. If missed appointments/no shows occur we require full payment for the missed appointment, if no shows occur more than 3 times, we reserve the right to refuse future bookings without 100% payment upfront.